The jewellery industry is growing and changing. Opportunities for automation are abundant.

How did the jewellery industry manage in the pre-digital era? What lessons are relevant today?

When we talk about jewellery, we often think of individual pieces that encase precious and semi-precious stones. However, the jewellery industry encompasses much more than that—it involves the entire supply chain, from raw materials to servicing, often spanning the globe and crossing various industry sectors.

Historically, the industry has been characterised by a high turnover of goods, making it tough to plan and invest in technology. However, the jewellery industry is changing, with online retail eroding the retail margin. Many retailers realise the need to adapt and invest in technology in order to maintain their market share. The result is that manufacturers and distributors are increasingly looking for jewellery management software that helps them manage the entire supply chain. Such software can streamline processes and improve efficiencies, which can help companies maximise profits.

There are many aspects to consider while picking the correct management software, as our client Fidda & Katina discovered. The software’s functionalities and accuracy are the most significant features. Cost, ease of use, setup and customising, and customer support are all important considerations. As a result, they contacted us to help them build a solution for their requirements.

Challenges

Fidda & Katina provide custom designed engagement and wedding rings and offering repair services. They sought a simple and quick approach to provide an accurate quote to potential clients, keep track of the work orders, expenses and purchases.

Fidda & Katina monitor foreign exchange rates to offer their clients the best deal possible. This involves keeping track of currency exchange rates, commodities and diamond prices from RapNet, the world’s largest and most trusted diamond and jewellery trading network.

Fidda & Katina would collect prices from multiple platforms and manually record them in various systems to come up with a final sum in order to provide a quote for their client using their existing client portal.

Result

A comprehensive desktop software solution that is fully integrated into their client portal with a rich set of features that allow them to effortlessly manage client and vendor accounts, work orders, expenses, and purchases, as well as monitor currency, commodity, and diamond pricing. Users can also easily generate a quote based on their clients’ specifications, which can then be transferred to the client portal, saving them time and labour.

Conclusion

Management software allows jewellery businesses to manage their inventory, employees, customers, sales, marketing, and finances all from one place. It allows jewellery retailers to track sales and see in real time how much inventory they have on hand. Jewellery management software streamlines and automates business processes, making it an essential tool for jewellers who want to grow and expand their business. Get in touch today to get the ball rolling on your next custom software project.